SMS Terms & Conditions

Last updated: October 26, 2025

What This Is

Optional text message reminders for gratitude, referendums, projects, and events. You opt in by providing your phone number in notification preferences. You can opt out anytime by replying "STOP" to any message.

Message frequency varies based on your settings—daily or weekly digests, plus event reminders.

Consent and Opt-In Requirements

Explicit Consent Required

  • • Double Opt-In: Verification required via phone number confirmation
  • • Clear Purpose: Explicit explanation of message types and frequency
  • • Written Record: Consent captured and stored with timestamp
  • • Age Verification: Must be 18+ or have parental consent

Opt-In Process

  1. 1. Access notification preferences from your account or community pages
  2. 2. Choose specific notification types (gratitude, referendum, project)
  3. 3. Enter your mobile phone number in the modal form
  4. 4. Configure frequency preferences for each notification type
  5. 5. Toggle notifications on and review consent information
  6. 6. Save settings to complete opt-in process

TCPA Compliance

Telephone Consumer Protection Act Compliance

Prior Express Written Consent

By opting in to SMS notifications, you provide prior express written consent to receive text messages at the phone number you provide.

  • • Consent is specific to the phone number provided
  • • Consent covers only the message types described
  • • Consent does not authorize third-party marketing
  • • Consent can be revoked at any time

Message Identification

  • • All messages clearly identify sender as Community App
  • • Messages include opt-out instructions
  • • Purpose of each message is clearly indicated
  • • No deceptive or misleading content

Message Details and Costs

📱 Technical Details

  • Service Type: Standard SMS text messages
  • Network: Delivered via major US carriers
  • Character Limit: Standard 160 character SMS format
  • Delivery Time: Typically within minutes
  • Time Zone: Respects your local time preferences

💰 Costs and Charges

  • Service Fee: No charge from Community App
  • Carrier Rates: Message and data rates may apply
  • Data Usage: Standard data rates may apply
  • International: International rates may apply for non-US numbers
  • Your Responsibility: All carrier charges are your responsibility

Important: Message and data rates may apply for all SMS communications.

Opt-Out and SMS Commands

Immediate Opt-Out

You can stop receiving messages at any time using these methods:

SMS Commands

  • STOP: Immediately stop all messages
  • END: Alternative to STOP
  • QUIT: Alternative to STOP
  • UNSUBSCRIBE: Alternative to STOP

Other Methods

  • Notification Settings: Access notification preferences and toggle off specific types
  • Support Contact: Contact us for assistance
  • Email Request: Send opt-out request via email

Help and Support Commands

HELP Command

Reply "HELP" to any message for:

  • • Available commands
  • • Support contact information
  • • Opt-out instructions

Re-Opt-In

After opting out, reply "START" to:

  • • Re-enable notifications
  • • Restore previous preferences
  • • Resume message delivery

Data Handling and Privacy

SMS Data Protection

Data Collection

  • • Phone number (encrypted storage)
  • • Opt-in consent record with timestamp
  • • Message delivery status
  • • Opt-out requests and timing

Data Usage

  • • Message delivery only
  • • Mobile opt-in data and consent will not be shared with third parties
  • • No marketing or commercial use
  • • Compliance and legal requirements only

For comprehensive data handling information, see our Privacy Policy .

Service Limitations

Service Availability

While we strive for reliable service, SMS delivery may be affected by:

  • • Carrier network issues or outages
  • • Device compatibility or settings
  • • Network congestion during high-traffic periods
  • • Geographic or regional service limitations
  • • Maintenance or system updates

Legal Compliance and Enforcement

Regulatory Compliance

  • • TCPA: Full compliance with Telephone Consumer Protection Act
  • • CAN-SPAM: Adherence to CAN-SPAM Act requirements
  • • CTIA: Following CTIA Messaging Principles and Best Practices
  • • Carrier Guidelines: Compliance with major carrier requirements

Violations and Enforcement

Misuse of SMS services may result in:

  • • Immediate suspension of SMS services
  • • Account restrictions or termination
  • • Reporting to appropriate authorities
  • • Legal action for damages or violations

Changes to SMS Terms

We may update these SMS Terms & Conditions from time to time. When we do:

  • • We'll update the "Last updated" date at the top of this page
  • • For significant changes affecting your SMS service, we'll notify you via SMS or email
  • • You'll have the opportunity to opt-out if you disagree with changes
  • • Continued use of SMS services constitutes acceptance of updated terms

SMS Support and Questions

Get Help

For SMS-related questions or issues:

  • • Reply "HELP" to any SMS message for immediate assistance
  • • Email Support: hello@trumanshuck.com
  • • Mailing Address: Community App, 146 Travis St NE, Grand Rapids, MI 49505
  • • Notification Settings: Manage SMS preferences in your notification preferences
  • • Account Management: Access notification preferences from your account or community pages